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NewVoiceMedia – Research into the efficacy of customer self-service

by on April 15, 2015

New benchmark from Ventana Research to examine the trends and best practices in modern customer service
Ventana Research will assess both the way customers use support channels and the way organisations understand their customers’ needs, and how best to meet them


Here are ten strong reasons why websites need to focus more on customer service

by on July 12, 2012

Customer service is a major factor in a customer’s overall satisfaction with a company.

Consumers want to be assured that the company will back its product or service and be there to assist them when they have a problem or question. [more…]