Get in Touch

PhotoBox

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

by on August 24, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience.

Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative.

The company chose ContactWorld for its integration with Salesforce Service Cloud and to replace its on-premise contact centre system that relied on siloed solutions for call monitoring and call recording. [more…]

FCR Media to transform sales and service performance with NewVoiceMedia

by on June 27, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium.

Following an independent market evaluation, Antwerp-based digital marketing agency FCR Media Belgium NV signed an agreement for ContactWorld to unify its customer service and sales functions onto a single platform.

The company selected NewVoiceMedia’s inside sales and contact centre technology as part of its company-wide digitalisation programme for its deep integration with Salesforce, detailed insights, reporting and rich functionality, to offer the best possible experience to customers while improving the efficiency of its sales organisation.

[more…]

Selectra selects NewVoiceMedia as its preferred contact centre partner

Selectra selects NewVoiceMedia as its preferred contact centre partner

by on June 20, 2017

Latest: NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe.

[more…]

Security Benefit achieves industry leading growth with NewVoiceMedia

by on June 7, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform.

[more…]

NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

by on May 30, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution.

The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. NewVoiceMedia’s ContactWorld solution received the most votes from readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available.

[more…]

Movers and Groovers : NewVoiceMedia announces appointment of SVP Finance & HR Administration

by on April 6, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has strengthened its executive team with the appointment of Fiona Talbot as SVP Finance & HR Administration.

Fiona’s responsibilities will span NewVoiceMedia’s finance and people organisation, including finance, tax, HR and facilities, focused on optimising the company’s architecture across these areas, while enabling the effective implementation of its core policies and processes. She brings over 20 years’ industry experience to the business, joining from Encore Tickets where she served as Chief Financial Officer.

[more…]

NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience

by on March 24, 2017

Latest : NewVoiceMedia, a global provider of cloud call centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider.

‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience.

[more…]

NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe

NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe

by on March 14, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked in the 2017 Tech Tour Growth 50 for the second consecutive year, a list of the fastest-growing tech companies in Europe.

Through a combination of quantitative research and a qualitative selection process, Tech Tour, together with Silverpeak Investment Bank and a committee of international investors, has identified Europe's fastest growing pre-exit investor-backed companies. Founded in 1999, Tech Tour has championed European innovation by providing a place where entrepreneurs, investors and corporations can come together to ensure companies get the funding and support they need – to help them become global champions.

[more…]

NewVoiceMedia achieves SOC 2 Type 2 certification

NewVoiceMedia achieves SOC 2 Type 2 certification

by on February 21, 2017

Latest : NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has successfully completed a Service Organisation Controls (SOC) 2 Type 2 examination based on the trust principles of security, availability and confidentiality. Accountancy firm PricewaterhouseCoopers (PwC) performed a rigorous audit of NewVoiceMedia’s security controls and processes for its products and services.

[more…]

NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award

NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award

by on February 15, 2017

Latest : NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has been awarded Corporate Vision’s 2017 UK Technology and Software Top 10 Award for its ContactWorld solution.

ContactWorld is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers and prospects worldwide. Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.

[more…]