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Over 50. “Having grandchildren, being free to do exactly what I want” / Vox Pops International

by on July 18, 2012

Vox Pops International

There are an increasing number of over 50’s in the UK and if they are your target group, you need to understand them. www.voxpops.com

What better way is there than to see them for yourself, talking about issues that impact on your business?

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Customer service inquiry tip : “Be eager to talk with customers when they are eager to talk to you”

by on July 15, 2012

A study from IfbyPhone, a marketing company focused on “voice interactions,” finds that people don’t like to wait.

Four out of five respondents to a poll of 531 U.S. consumers said they wanted to dump a brand that made them wait too long to speak to someone about a customer service inquiry. Forty-five percent said they would walk away from a brand if it weren’t for the contract. [more…]

Brands risk losing customers as result of poor mobile engagement / Foolproof

by on April 4, 2012

A major new study by experience design agency Foolproof, reveals the extent to which the quality of mobile interactions are driving the overall brand perceptions of today’s consumer.  The in-depth quantitative and ethnographic research programme - ‘Going Mobile’ - also highlights how a poor mobile experience can often deter customers from any further engagement with a brand. [more…]

How to identify and communicate with key media in order to deliver results / Val Mumby Clareville

by on February 28, 2012

Val Mumby is joint managing director of Clareville, a well-established PR agency which works with a wide variety of brands across the consumer and B2B sectors.

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