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VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution

VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution

by on August 21, 2019

Vonage (NYSE:VG), a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience.

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Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

by on May 21, 2019

Latest .......Vonage (NYSE:VG), a global business cloud communications leader, today announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences.

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About .. YouTube, Mastercard, Salesforce, The Economist and RedThread

About .. YouTube, Mastercard, Salesforce, The Economist and RedThread

by on January 4, 2019

Adweek | Breaking News in Advertising, Media and Technology

Cheers : Here is your end of the week breaking news courtesy of Adweek. Fresh articles for you to read about YouTube, Mastercard, Salesforce, The Economist and RedThread.

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Selectra selects NewVoiceMedia as its preferred contact centre partner

Selectra selects NewVoiceMedia as its preferred contact centre partner

by on June 20, 2017

Latest: NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe.

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Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

by on June 13, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience.

Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. What started as a home-based, family business in Houston, Texas, evolved into a corporation with over 75 corporate employees, international franchisees representing Xtreme Lashes in 34 countries and over 35,000 trained lash stylists in high-end salons and spas.

The company chose ContactWorld for its deep integration with Salesforce and intelligent call-routing capabilities.

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Paysafe enhances productivity and customer experience with NewVoiceMedia

Paysafe enhances productivity and customer experience with NewVoiceMedia

by on April 27, 2017

Latest  :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.

The technology has delivered dramatic improvements to both customer and agent satisfaction.

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NewVoiceMedia accelerates expansion in North America with new office in Dallas

NewVoiceMedia accelerates expansion in North America with new office in Dallas

by on September 14, 2016

NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, is ramping up its growth in North America with a new office in Dallas, Texas. Located on West Las Colinas Boulevard in Irving, the office will provide a central base of operations for professional services and customer support.

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NewVoiceMedia doubles down on quality and reach for contact centers with Voxbone

NewVoiceMedia doubles down on quality and reach for contact centers with Voxbone

by on August 30, 2016

In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016.

In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.

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American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

by on August 18, 2016

NewVoiceMedia, a leading provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced a new contract with American Public Media Group (APMG), a premier producer and distributor of public radio programming. APMG has deployed ContactWorld for Service, NewVoiceMedia’s customer communications platform, to enhance its customer experience.

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