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From Boots to Bytes: Schuh’s approach to data and analytics / Events .. eMetrics Summit

by on August 19, 2015


Latest tweets about IRX 2015 which starts tomorrow Wednesday 25th March

by on March 24, 2015

The Internet Retailing Expo (IRX) at the NEC, Birmingham, 25-26 March 2015 alongside @edeliveryexpo. News, ecommerce updates & live streaming from @etail.


How businesses can integrate voice of customer into their marketing strategy

by on December 19, 2014

Just in from Nico Lutkins, Global Director of Enterprise Marketing and Customer Advocacy at Trustpilot

The customer voice has never been stronger. As a result, businesses have to become more customer-centric by dedicating time and resources to collecting and responding to customer feedback, using the insights uncovered to improve and evolve the customer experience.

It’s not just customer service departments that are looking to customer feedback for guidance; marketers and ecommerce professionals are using this data to help acquire new customers and drive change across their business. @Trustpilot This has led to a surge in ‘Voice of the Customer’ (VoC) programmes, in which businesses gather customer feedback from a wide range of sources before analysing it to capture actionable insights.Read more at the Trustpilot Blog.


Events : The UK’s largest trade show for online & multichannel retail announces the first of over 60 “retailers” presenting at IRX 2014

by on November 4, 2013

Mark Pigou writes ... Internet Retailing Expo 2014, the UK's largest trade show for online & multichannel retail is delighted to announce the first of over 60 "retailers" presenting at IRX 2014.

IRX delivers 6 free to attend "retailer" driven conference programmes that attract the audience you want to meet. Make IRX 2014 the key event on your 2014 sales and marketing calendar

We are honoured to welcome;

Zia Zareem-Slade, Customer Experience Director, Fortnum & Mason
Julia Monro, Social Media Manager, Marks & Spencer
Ashley Payne, Head of Digital Operations , Debenhams
Jennifer Roebuck, Multichannel Marketing Director , French Connection
Colin Temple, Managing Director, Schuh


Events : Meet retailers looking to go mobile / Mobile Retail Summit

by on February 13, 2013

Time is flying. The Mobile Retail Summit is quickly approaching - it's now just 10 weeks until the event takes place.

On 24 April, at the Grange St Paul's, London, the Mobile Retail Summit will bring together retailers and mobile marketing experts for the largest such gathering of the year.


Tesco, Shop Direct Group, Morrisons, Casino to speak at Internet Retailing Conference: London, October 9

by on September 16, 2012

The Internet Retailing Conference will take place at the Novotel Hotel in Hammersmith, London on October 9. The event offers all those operating in the area of eCommerce the opportunity to sound out retail research theories being discussed by industry strategists.


Alison Lancaster of Morrisons, Jonathan Wall of Shop Direct Group and Andrew Harrison,Best Buy Europe at Internet Retailing 2012

by on September 6, 2012

Via chloe .. With five weeks until our annual Internet Retailing Conference, we’re starting with an overview of the event.
We’ll be looking in more detail at each channel, while also running a series of IR interviews with our keynote speakers.