Get in Touch

ICS

“They may be playing games on paying their UK tax bill but their customer service is top of the pile”

by Will Corry on January 30, 2016

"They may be playing games on paying their UK tax bill but customer service is top of the pile" On customer service Amazon heads a new list with a score of 86,66

John Lewis has lost its crown as best British company for customer service and has toppled out of the top three for the first time in seven years.The retailer's score dropped from a chart-topping 87.2 to 84.9 this year, leaving it in sixth place on the semi-annual index from the Institute of Customer Service.

[more…]

Guest Post : “Complaints are one of the most immediate and free sources of customer insight available to businesses every day” Andrew Aldred, mycustomerfeedback.com

by Will Corry on January 14, 2013

Andrew Aldred, head of marketing at mycustomerfeedback.com, comments on research from the Institute of Customer Service (ICS) revealing that consumers are more likely to complain about grievances with a firm than five years ago, despite experiencing fewer problems.

[more…]