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CRM

Four ways sales and marketing teams can perfect pipeline management  

by on May 18, 2022

  

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Regardless of sector, product, or service, navigating today’s challenging business environment demands a sustainable flow of sales. In order to achieve this, a [more…]

A Small Business Guide To Choosing A CRM System

by on February 24, 2022

Starting a business enterprise is one of the best ways to earn a livelihood. It gives you the opportunity to build a lot of wealth [more…]

Why CRM (still) fails

by on December 14, 2021

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CRM adoption by SMEs has reached 79%, according to a survey from Workbooks – proving it to be a vital component of the operational [more…]

VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution

VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution

by on August 21, 2019

Vonage (NYSE:VG), a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience.

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Marketing planning : how to get rid of Excel

Marketing planning : how to get rid of Excel

by on May 5, 2019

Many marketers still use Excel or other spreadsheets and organisational resources for their marketing planning.

The organisation of marketing planning often takes more time than marketing planning itself. It may seem like a complicated statement, but it is also a harsh reality.

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Is slowing down the key to keeping up in our fast-paced world?

Is slowing down the key to keeping up in our fast-paced world?

by on March 15, 2019

Earlier this week, we went to an evening of idea sharing and discussion hosted by The Chemistry Works and led by business leader, brand specialist and author, Sophie Devonshire. Sophie, along with two other presenters discussed the essential factors that are affecting us all in the ver-changing business landscape, and how they impact everything from leadership to loyalty to the brand itself.

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Microsoft Dynamics 365 Benefits For Business

Microsoft Dynamics 365 Benefits For Business

by on November 23, 2018

This cloud-based umbrella solution boasts a variety of ERP and CRM apps, is being considered to be the future of enterprise software and claims to offer businesses significant benefits. So, what is so unique about it?

Microsoft is a major player in the business software market and currently commands a significant portion of the market considering that it has a suite of Dynamic apps that have been around for close to 25 years now.

With Dynamics 365, Microsoft is looking to change the game by rolling all the different functions a business could need into a single solution while freeing up the organization from the heavy burden of running and maintaining infrastructure by housing everything in the cloud.

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Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

by on October 17, 2018

Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, today announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform.

MTD is a world leader in outdoor power equipment. Privately owned and headquartered in Valley City, Ohio, this 86-year-old company manufactures and distributes lawn mowers, tractors, snow throwers and tillers.

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NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

by on October 5, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.

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