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NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience

NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience

by on September 29, 2016

NewVoiceMedia today announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies.

This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world.

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NewVoiceMedia named ‘Most Innovative Call Centre Solutions Company’ in 2016 Technology Awards

NewVoiceMedia named ‘Most Innovative Call Centre Solutions Company’ in 2016 Technology Awards

by on September 22, 2016

NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has been named Most Innovative Call Centre Solutions Company in the TMT News 2016 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services.

The industry-renowned awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.

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Security Benefit strengthens sales team with NewVoiceMedia’s communications platform

Security Benefit strengthens sales team with NewVoiceMedia’s communications platform

by on September 21, 2016

NewVoiceMedia, a provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that Security Benefit, a leader in the U.S. retirement savings market, has deployed ContactWorld for Sales to support its team.

With ContactWorld for Sales, Security Benefit will take advantage of functionality such as click-to-dial, call-recording and performance tracking, all within Salesforce. The platform’s seamless integration with Salesforce will remove the administrative burden from sales reps, support more efficient on-boarding and improve overall calling capabilities. Security Benefit will primarily use the platform for outbound calls to brokers and financial advisors. [more…]

NewVoiceMedia wins 2016 Customer Contact Center Technology Award

NewVoiceMedia wins 2016 Customer Contact Center Technology Award

by on September 15, 2016

NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has named ContactWorld a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine.

ContactWorld, a multi-tenant intelligent communications platform, enables companies to have more successful conversations with their customers. The technology integrates seamlessly with Salesforce and taps into the data rich information companies need. It helps companies take the data they collect about customers and apply it to every conversation they have with them.

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NewVoiceMedia accelerates expansion in North America with new office in Dallas

NewVoiceMedia accelerates expansion in North America with new office in Dallas

by on September 14, 2016

NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, is ramping up its growth in North America with a new office in Dallas, Texas. Located on West Las Colinas Boulevard in Irving, the office will provide a central base of operations for professional services and customer support.

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NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies

NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies

by on September 8, 2016

NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, has been named in the first-ever Forbes 2016 Cloud 100, the definitive list of top 100 private cloud companies in the world, developed in partnership with Bessemer Venture Partners.

“NewVoiceMedia is honoured to be included in this prestigious list of private cloud companies”, commented NewVoiceMedia CEO Jonathan Gale. “We continue to advance and hone our suite of true cloud solutions which offer companies an intelligent communications platform to help them forge deeper connections with their customers, and are proud that our accomplishments have been recognised by Forbes”.

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NewVoiceMedia doubles down on quality and reach for contact centers with Voxbone

NewVoiceMedia doubles down on quality and reach for contact centers with Voxbone

by on August 30, 2016

In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016.

In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.

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NewVoiceMedia wins Communications Solution of the Year Award

NewVoiceMedia wins Communications Solution of the Year Award

by on August 23, 2016

NewVoiceMedia, a leading provider of cloud technology that helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has awarded ContactWorld a 2016 Communications Solutions Product of the Year Award.

ContactWorld is a multi-tenant intelligent communications platform that integrates seamlessly with Salesforce, enabling companies to have more successful conversations with their customers.

Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided globally with proven 99.999% platform availability.

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American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

by on August 18, 2016

NewVoiceMedia, a leading provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced a new contract with American Public Media Group (APMG), a premier producer and distributor of public radio programming. APMG has deployed ContactWorld for Service, NewVoiceMedia’s customer communications platform, to enhance its customer experience.

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NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet

NewVoiceMedia scoops 2016 Tech Culture Award by TMCnet

by on August 16, 2016

NewVoiceMedia, a global provider of cloud technology, which helps businesses sell more, serve better and grow faster, announced today that TMCnet, the leading website building communities online, in person and in print for communications and technology markets, has named it a winner of the first annual 2016 Tech Culture Awards. [more…]