NewVoiceMedia
NewVoiceMedia today announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies.
This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world.
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has been named Most Innovative Call Centre Solutions Company in the TMT News 2016 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services.
The industry-renowned awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.
NewVoiceMedia, a provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that Security Benefit, a leader in the U.S. retirement savings market, has deployed ContactWorld for Sales to support its team.
With ContactWorld for Sales, Security Benefit will take advantage of functionality such as click-to-dial, call-recording and performance tracking, all within Salesforce. The platform’s seamless integration with Salesforce will remove the administrative burden from sales reps, support more efficient on-boarding and improve overall calling capabilities. Security Benefit will primarily use the platform for outbound calls to brokers and financial advisors. [more…]
NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has named ContactWorld a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine.
ContactWorld, a multi-tenant intelligent communications platform, enables companies to have more successful conversations with their customers. The technology integrates seamlessly with Salesforce and taps into the data rich information companies need. It helps companies take the data they collect about customers and apply it to every conversation they have with them.
NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, is ramping up its growth in North America with a new office in Dallas, Texas. Located on West Las Colinas Boulevard in Irving, the office will provide a central base of operations for professional services and customer support.
NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, has been named in the first-ever Forbes 2016 Cloud 100, the definitive list of top 100 private cloud companies in the world, developed in partnership with Bessemer Venture Partners.
“NewVoiceMedia is honoured to be included in this prestigious list of private cloud companies”, commented NewVoiceMedia CEO Jonathan Gale. “We continue to advance and hone our suite of true cloud solutions which offer companies an intelligent communications platform to help them forge deeper connections with their customers, and are proud that our accomplishments have been recognised by Forbes”.
In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016.
In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.
NewVoiceMedia, a leading provider of cloud technology that helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has awarded ContactWorld a 2016 Communications Solutions Product of the Year Award.
ContactWorld is a multi-tenant intelligent communications platform that integrates seamlessly with Salesforce, enabling companies to have more successful conversations with their customers.
Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided globally with proven 99.999% platform availability.
NewVoiceMedia, a leading provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced a new contract with American Public Media Group (APMG), a premier producer and distributor of public radio programming. APMG has deployed ContactWorld for Service, NewVoiceMedia’s customer communications platform, to enhance its customer experience.
NewVoiceMedia, a global provider of cloud technology, which helps businesses sell more, serve better and grow faster, announced today that TMCnet, the leading website building communities online, in person and in print for communications and technology markets, has named it a winner of the first annual 2016 Tech Culture Awards. [more…]
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