NewVoiceMedia
Vonage (NYSE:VG), a global business cloud communications leader, today announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service.
Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs.
Computers, smartphones, and chat bots have changed the face of customer connectivity.
In this world, where features and price can be copied in the blink of an eye, and competitors are just a click, tap or swipe away, customer experience (CX) has become one of the only ways to differentiate and thrive.
Breaking News : NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.
New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.
Chat bots can provide customers with quick answers to frequently asked questions or issues, and the survey notes the benefit of chat bots for certain interactions, such as 24/7 service.
When it comes to handling sensitive financial and personal information, however, most customers are more comfortable with a live agent, and just 13 percent say they’d be happy if all service interactions are replaced by bots in the future.
For further information, download the research whitepaper at www.newvoicemedia.com
Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform
Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The organisation aims to offer a high-touch service. New customers work with an onboarding team for two-to-six weeks during their product implementation process.
Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, today announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform.
MTD is a world leader in outdoor power equipment. Privately owned and headquartered in Valley City, Ohio, this 86-year-old company manufactures and distributes lawn mowers, tractors, snow throwers and tillers.
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been named in the inaugural FT Future 100, an annual list compiled by The Financial Times which celebrates fast growing UK businesses that are positively contributing to the future of their sector, business, and society.
The accolade builds on the FT 1000, a recent ranking of Europe’s fastest growing companies published by the Financial Times and Statista, in which NewVoiceMedia was featured.
Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.
The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.
Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base.
Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100. [more…]
Latest. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures.
“It’s a real privilege to be recognised as one of the top 100 private cloud companies in the world for the third year running”, commented Dennis Fois, NewVoiceMedia CEO. “We operate in a multi-billion-dollar market that is accelerating its transition to the cloud. Our global cloud contact centre platform helps companies outcompete on customer experience by bridging the conversation gap from digital interactions to voice, making every conversation great. [more…]
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