NewVoiceMedia
Latest : Another award for the NewVoiceMedia team.
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a TMC Communications Solutions Products of the Year Award.
TMC is a global, integrated media company and leading source of news for the communications and technology industries. One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honours exceptional products and services that facilitate voice, data, and video communications that were brought to market or greatly improved upon in the last 12 months. [more…]
Latest
NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences.
For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]
Latest
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017.
ADS also reports optimised data management, reliability, and customer experiences in its contact centres. [more…]
Latest .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that it has won a 2018 Customer Sales and Service World Award for the NVM Platform.
NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research in its 2018 Value Index [more…]
Ashley Unitt, NewVoiceMedia
From ordering pizza and online banking to checking-in for flights, robotic customer service agents are everywhere.
For customers, bots provide speed, efficiency and round-the-clock service; for businesses, they offer scalability and cost-efficiency.
https://www.newvoicemedia.com/
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better [more…]
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a 2018 Product of the Year Award, presented by Cloud Computing Magazine and global, integrated media company TMC.
Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times and Statista.
The list charts the 1,000 companies across 31 countries in Europe that have recorded the highest annual compound growth rate in revenue between 2013 and 2016. Those listed are credited as being at the forefront of European business and innovation. [more…]
Why conversation holds the key to transforming your omni-channel customer experience … NewVoiceMedia
By Chris Haggis, NewVoiceMedia
Your business serves ultra-connected customers who expect a consistent experience through every channel.
By unifying the shopping experiences across all possible touchpoints, deploying an omni-channel strategy recognises this demand. However, as the number of ways a customer can get in touch continues to increase, some brands are struggling to maintain a positive connection with customers as they move between channels. [more…]
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