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White Paper : SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands …Textlocal

A new white paper titled ‘The State of SMS’ suggests SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands in the marketplace. The report, commissioned by Textlocal one of the UK’s leading

White Paper : SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands …Textlocal Read More »

Live chat software operated by humans: The safer option … Gemma Baker, Click4Assistance

What are your opinions of chatbots? 2017 hasn’t been a very good year for Facebook and their progress with chatbots. The end of February saw reports on the bots hitting a 70% failure rate, as they were lacking understanding of

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University of Essex reinvents digital presence with mould-breaking new website

The University of Essex has today unveiled a bold, new digital presence which reflects its challenger identity, while underlining its reputation as a top 30 gold rated UK university. The new website, designed and developed by digital agency Delete, is

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NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations

Latest : NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its

NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations Read More »

NewVoiceMedia – double win in Corporate Vision’s 2017 Technology Innovator Awards

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre

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