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Simon Russell explains how John Lewis maintains high customer satisfaction levels while launching new services / IRX 2012

Keynote at Internet Retailing Expo 2012 : Customer experience in a cross-channel  environment

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ChannelAdvisor can help online retailers increase eBay and Amazon sales / IRX 2012

ChannelAdvisor have announced its participation at Internet Retailing Expo NEC, Birmingham. ChannelAdvisor will be exhibiting at stand E17 throughout the two-day event on 21-22 March 2012.

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10 hot web startups changing the face of retail / Macala Wright

10 Hot Web Startups Changing the Face of Retail In 2010, branded content was one the largest trends among retailers and brands. In 2011, branded content shifted to branded entertainment. Now, in 2012, we’ll look toward content cultivation and aggregation.

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‘Nightmare’ service – 22 Responses to why you should avoid Bingelela Lodge in Bergville, South Africa

Why you should avoid Bingelela Lodge in Bergville, South Africa “Good example of bad service and an internet marketing expert using social media to savage the holiday company’s reputation on Google” … Well spotted by Gavan in Bath, UK

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