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NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

Latest.  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published

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Big brands no longer get big love from UK consumers

Big #brands no longer get big love from UK #consumers, says @FKCLondon report https://t.co/WEa4YmEaoJ #marketing #retail pic.twitter.com/Tnp7kHjx5o — Marketing Comm News (@marcommnews) August 22, 2018

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Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

  Latest NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences. For more information about NewVoiceMedia,

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Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

Latest NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also

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How long will it be before robots replace customer service agents?

Ashley Unitt, NewVoiceMedia From ordering pizza and online banking to checking-in for flights, robotic customer service agents are everywhere. For customers, bots provide speed, efficiency and round-the-clock service; for businesses, they offer scalability and cost-efficiency. https://www.newvoicemedia.com/

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