Get in Touch

Top500, IRX 2015, eDelivery and ‘black operations’ / Ian Jindal

by on January 26, 2015 in Ecommerce, Email Marketing, Lead Article, Mobile/Tablet, Online Advertising, Online Video, QR Codes, Research, Retail, Retail News, Search Marketing, Social Media

Ian Jindal on ecommerce and multichannel retail

“Citilink’s viability and the delivery challenges at Yodel”

Get your copy of the Top500. Claim your digital copy here: Our award-winning expos – 8 conferences, 200+ exhibitors, special support for Top500 and SMEs… Register here

– eDelivery – our new magazine for supply chain, operations and logistics…
– A sense of abandonment? Webinar on 27 January –
– “Black Operations” – our year-long discussion on planning for new peaks: black friday & others.

Who are the top multichannel retailers in the UK? Our IRUK2015 report says who, and also why. Delivered with this month’s InternetRetailing Magazine you’ll see how retailers rank across six performance dimensions. A thought-provoking must-read if you want to know the “why” and “how” behind the best.

** Subscribers – it’s on its way to you!
** Non-subscribers? a) subscribe ( and b) grab the digital version (apply here:


The whole industry in a day. (our Award-winning event, now in its 5th year), blends inspiration from retailers with the expert suppliers who can deliver for you.

We write, you read – but nothing beats being f2f with peers and suppliers in an intense day. This year we launch, an event for the operations and logistics professionals who need to deliver on our promises.

This is the most commercially-focused event in the industry. 8 conferences, dozens of workshops and pavilions, hundreds of exhibitors… make a date for 25 and 26 March at the NEC

IF YOU’RE TOP500 – there’s lots, lots more. We are arranging a train from London (the ‘etail express’), the Top500 lounge, appointment-making, custom-tour creating, dedicated drinks and support for your visit. Once registered we’ll contact you.

IF YOU’RE AN SME – our sister title is arranging tours, introductions and services to help kick-start your digital selling. Again, once registered we’ll contact you.


The most popular stories on have been about the challenges of Citilink’s viability and the delivery challenges at Yodel. In parallel,’s been covering retailers’ discussions on the impact of Black Friday, with some decrying the new pressure point even as others who didn’t discount celebrate a net gain.

Over the coming year we are going to be taking a rounded view of the questions posed: should we create the peak through promotion? how accurate are our forecasts? what’s our relationship with our couriers? how do we protect capacity for ourselves? why not advertise 5-day delivery rather than next-day? Why not make online offers only available for store collection? Many questions, some ideas, lots of views and a few action ideas… Sean Fleming, Editor of eDelivery, will be leading this debate so here’s an open invitation to let him know your views, ideas, objections or experiences for the coverage to come.

Subscribe to eDelivery here

Join the conversation on the Linkedin Group here: – all members of this group with an interest in happenings ‘behind the buy button’ are very welcome.

Print article