TheMarketingblog

Shaken & Stirred - Influential Brand Profiling and Positioning

Laughter Spot : Actual call centre conversations

Customer: ‘I’ve been ringing 0800 2100 for two days and can’t get through to enquiries, can you help?’.
Operator: ‘Where did you get that number from, sir?’.
Customer: ‘It was on the door to the Travel Centre’.
Operator: ‘Sir, they are our opening hours’. ———— ——— ——— ——— ——— ——— ——— ——— ——— —
Samsung Electronics
Caller: ‘Can you give me the telephone number for Jack?’
Operator: ‘I’m sorry, sir, I don’t understand who you are talking about’.
Caller: ‘On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?’
Operator: ‘I think you mean the telephone point on the wall’.
———— ——— ——— ——— ——— ——— ——— —-
RAC Motoring Services
Caller: ‘Does your European Breakdown Policy cover me when I am travelling in Australia ?’
Operator: ‘ Doesn’t the product name give you a clue?’
———— ——— ——— ——— ——— ——— ——— —-
Caller (enquiring about legal requirements while travelling in France ):
‘If I register my car in France , do I have to change the steering wheel to the other side of the car?’
———— ——— ——— ——— ——— ——— ——— —-
Directory Enquiries
Caller: ‘I’d like the number of the Argoed Fish Bar in Cardiff please’.
Operator: ‘I’m sorry, there’s no listing. Is the spelling correct?’
Caller: ‘Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell off’.
———— ——— ——— ——— ——— ——— ——— —-
Then there was the caller who asked for a knitwear company in Woven.
Operator: ‘Woven? Are you sure?’
Caller: ‘Yes. That’s what it says on the label; Woven in Scotland ‘.
———— ——— ——— ——— ——— ——— ——— —-
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
‘I haven’t got a pen, so I’m steaming up the window to write the number on’.
———— ——— ——— ——— ——— ——— ——— —-
Tech Support: ‘I need you to right-click on the Open Desktop’.
Customer: ‘OK’.
Tech Support: ‘Did you get a pop-up menu?’.
Customer: ‘No’.
Tech Support: ‘OK. Right-Click again. Do you see a pop-up menu?’
Customer: ‘No’.
Tech Support: ‘OK, sir. Can you tell me what you have done up until this point?’.
Customer: ‘Sure. You told me to write ‘click’ and I wrote ‘click”.
———— ——— ——— ——— ——— ——— ——— —-
Tech Support: ‘OK. In the bottom left hand side of the screen, can you see the ‘OK’ button displayed?’
Customer: ‘Wow. How can you see my screen from there?’
———— ——— ——— ——— ——— ——— ——— —-
Caller: ‘I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?’.

 

photo credit: alanclarkdesign via photopin cc