Get in Touch

How will my business benefit from IT support?

by on April 23, 2015 in featured item, Latest News, Lead Article, Northern England, Nuggets, Small Business, Startups

In order to be successful in business it is absolutely imperative to know your industry well.

However, knowing your own industry doesn’t always mean you have all the knowledge necessary about the technology required to keep your systems running smoothly and be able to properly protect your company’s data from security breaches.

What is IT Support?

IT, or Internet technology, support is anything involving the training and, or specialisation of a business or company’s computer and technology needs.IT support will manage computer systems, provide information curation and manage productivity tools. IT support can be responsible for upgrading computer systems as old hardware and software become obsolete. Computer programs cannot function without human user input, and IT support handles these tasks as well.

Benefits of IT Support

Employing IT support will offer a business many benefits, including making sure systems are current and performing properly, providing protection from security threats, hardware and software installation, setup and repair, as well as advice and guidance to maintain suitable technology practices.

Because not everybody is technologically minded and able, businesses will struggle with their systems regularly. Employing IT support will alleviate any of the pressures and frustrations associated with this and quickly restore operations before productivity is compromised.

IT workers, who are properly trained, will have much more to offer, as all too often businesses rely on the one technology savvy employee to play the role of computer guru, making it inefficient and drawing these employees away from the actual requirements of their job.

A wide variety of IT issues will present in a professional environment, and the proper support can greatly minimize their effects on a company.

Technical Support

Insufficient technical support is a common mistake made in many businesses.

Although support is available from a variety of sources, including big box store consultants, outsourced technicians, and manufacturer’s support, however it is often time consuming, not at all efficient and often fails to properly resolve the issue.

A trusted and experienced professional who has an on-going relationship with both the business and it’s systems will be able to better provide the solutions and services necessary.

Security Failures

Without proper education it is likely a business will fail at contending with security risks and breaches.

Security attacks can be damaging and costly, costing businesses up to 2.5% of their annual income, as well as compromising sensitive company and client data, which results in lost customer trust, a negative public image, and compromised sales and revenues.

IT consultation will assist in ensuring all systems are properly protected, regular security audits are performed, file sharing prohibitions are in place, and strong firewalls are being used, as well as securing wireless networks.

Additional Services of IT Support

In addition to all the crucial support mentioned, IT services provide many other benefits to a company, including:

●        Technical training – ensuring all employees know how to correctly use the provided systems

●        Establishing power protection – power outages, surges and spikes can lead to considerable damage to expensive equipment. IT will ensure you are properly configured and protected

●        Resolving hardware and software issues

●        Optimising backup strategies – IT will help you decide which data should be backed up and how best to do so

●        Virus and spyware protection

●        Email filters – provide assistance in controlling unsolicited email throughout a network or server

As you can see, businesses benefit from IT Support in many ways, and as technology advances, these professionals will become an integral part of any successful company.

This guest post has been supplied by, a leading provider of business IT support able to cover Manchester, Stockport, Cheshire and the North West.


Graphic by Shutterstock

Print article