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Small online retailers competing with High Street giants with Click & Collect

by on October 19, 2016 in Lead Article, Lead story, News you can use

With more than 300,000 instances every day in the UK, the problem of missed deliveries is a growing headache for online retailers facing escalating costs. Perhaps more importantly, however, inconvenient delivery options are also having a direct impact on conversion rates at checkout, as studies1 reveal that 48% of basket abandonments happen as a result of insufficient delivery choice.

Many leading retailers are successfully winning and retaining customers by using their own brick and mortar shops to offer a Click & Collect service. This flexibility is proving extremely popular, as a report from Deloitte2 highlights that as many as 95% of consumers across Europe plan to use Click & Collect for part of their Christmas shopping.

Now an innovative new service, @TheHubBox is set to enable online retailers of all sizes to compete with High Street giants by offering them their own simple, flexible Click & Collect solution. Rather than requiring retailers to have physical spaces of their own, online-only retailers can now utilise HubBox’s nationwide network of pick-up points at trusted local shops so customers can collect their orders at a time and place that is convenient for them.

The HubBox Click & Collect service can be easily integrated into the checkout process of any online retailer with no interference with any existing payment or fulfilment infrastructure. The light touch set-up enables each retailer to have its own customised, branded solution, creating a seamless integration with most major e-commerce platforms and a hassle-free user experience.

With almost 1 in 5 consumers saying Click & Collect has changed the way they shop3 and 74% of retailers seeing an increase in sales as a direct result of improving their delivery options, HubBox’s “Shop online, collect around the corner” solution can provide online retailers with an invaluable competitive advantage.

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