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“I hate Ryanair. Apparently, according to the New York Times, I am not alone. Many people hate Ryanair”

I hate Ryanair. Apparently, according to the New York Times, I am not alone. Many people hate Ryanair. Enough that the shareholders in the company are holding the CEO’s feet to the fire on how….From www.linkedin.com

For those of you not acquainted with this airline, Ryanair has copied the air travel juggernaut Southwest’s airline model. They are the largest budget airline in Europe and the company is rapidly expanding.

But in their effort to recreate the success of Southwest, they left out one key ingredient to Southwest’s recipe for success: excellent customer service standard. It shows in Ryanair’s experience from the very beginning and comes from the very top.

The complaints about Ryanair are varied. From paying $95 to print a boarding pass at the airport to paying $80 for bags that were deemed too big by Ryanair’s standards. But it doesn’t stop there. Nearly all customers complained about rude employees that herded, goaded and in some cases, bullied them into compliance of Ryanair policies.

more….

1 thought on ““I hate Ryanair. Apparently, according to the New York Times, I am not alone. Many people hate Ryanair””

  1. Pingback: “I hate Ryanair. Apparently, according to the New York Times, I am not alone. Many people hate Ryanair” - Just Get Inspired

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